FAQ
What does my insurance policy covers?
The coverage provided by your policy depends on the plan you've chosen.
A specialized consultant analyzes your needs and budget to help you select a customized plan that's right for you.
For more information, please refer to your policy terms or contact us.
How can I submit a claim?
Contact us and we will handle the entire claims process for you free of charge.
How does the insurance renewal process work?
The renewal of your insurance policy is either processed automatically—if you selected recurring payment when purchasing your policy—or manually following a reminder from our office.
At each renewal, we inform you of any new offers so you can choose the most cost-effective plan that suits your needs.
How long does it take for my insurance claim to be approved?
The approval time depends on the case, but it is usually completed within 10 business days after all required documents have been submitted.
Can I change my insurance plan?
Of course! If your needs have changed, contact us and we’ll recommend the most suitable solution.
Changes to your plan can be made at renewal or, in some cases, at any time—depending on your policy’s terms.
What if I miss my insurance payment?
In case of a delay, a grace period is provided for your payment. If this period passes without payment, your policy may be canceled.
We’ll get in touch with you to help find the most convenient and cost-effective solution for your needs.
Can I add new coverages to my existing insurance policy?
Yes, you can add extra coverages at any time. We’ll be happy to discuss the options that best suit your needs.
How can I contact your customer service?
You can reach us by phone at (+30 6970 30 5249), by email at insurancecrete@gmail.com, or via the contact form available on our website.
Our team is ready to assist you promptly.
What are the available ways to pay?
We offer flexible payment options, including credit/debit card, bank transfer, and IRIS payment.
For your convenience, you can also set up automatic payments.
Is my insurance coverage effective from the day I sign the policy?
Your insurance coverage becomes effective immediately upon payment.
What paperwork is necessary to finalize my insurance policy?
Usually, you will need identification documents (e.g., ID card or passport) along with additional information depending on the type of insurance.
Our team will guide you through the entire process.
Do you provide coverage abroad?
Many of our insurance plans include international coverage.
Our team will guide you with all the necessary information so you can enjoy your trip worry-free. In case of a claim abroad, we’ll be by your side every step of the way.
What should I do in case of an accident or claim?
In case of an accident, your safety is the top priority!
Contact us as soon as possible, providing details and evidence such as photos or reports.
We will handle all the claims processing for you—completely free of charge.
Can I terminate my insurance contract?
Yes, you can cancel your policy at any time, according to the cancellation terms. In some cases, a partial refund may apply.
Please contact us for more details.
Are there any hidden fees in the insurance plans?
No, we are committed to full transparency. All fees and costs are clearly stated in the policy and our offers.
Can I insure other members of my family as well?
Absolutely! We offer family insurance plans that cover all family members.
Contact us, and we’ll help you find the best solution for your needs.
How can I calculate the cost of my insurance?
Contact us to discuss your needs and receive a free personalized insurance offer tailored just for you.
What is a deductible and how does it affect my insurance policy?
The deductible or excess or co-insuranse is the amount you pay per claim or per insurance year for your damages. Choosing a higher or lower deductible affects your premium costs.
Can I transfer my insurance policy to another country?
In certain cases, plan transfer is possible. Please contact our team to discuss your specific situation.
What are "customized coverage" insurance plans?
These are plans designed according to your individual or business needs, ensuring you get maximum protection based on your priorities.
How can I track the status of my insurance claim?
Our team monitors your entire claims process for you and keeps you updated on its progress.
What should I do if I need urgent assistance?
In case of an emergency, please call the emergency number provided in your insurance policy.
Can I get a quote with no obligation?
Of course! Our team is here to provide you with personalized offers that meet your needs—completely free and with no obligation to buy.
How can I update my personal information on my insurance policy?
Changing your personal information is possible!
Please contact us by phone at (+30 6970 30 5249), by email at insurancecrete@gmail.com, or via the contact form on our website. Provide your updated information and any necessary documents.
Our team is ready to assist you promptly.
Can I pay my insurance in installments?
Yes, we offer flexible payment options including monthly, quarterly, or annual installments.
You choose the plan that suits you best!
How can I cancel a claim request?
If you need to cancel a claim request, please contact us immediately, and we will take the necessary steps!
Is there a possibility for discounts on insurance premiums?
Yes, we offer discounts in certain cases, such as family packages, multi-coverage plans, or long-term policies.
Contact us, and we’ll recommend the best solution for you!
How can I obtain a copy of my insurance policy?
Contact us, and we will promptly send you a copy of your insurance policy.
How is the value of my car calculated for insurance purposes?
The value of your car is calculated based on its current market value, year of manufacture, type, location, and usage.
How can I reduce the cost of my insurance?
You can reduce costs by choosing combined insurance packages with deductibles (such as car and home) or by taking advantage of special offers and discounts.